Privacy Policy

This Privacy Policy explains how Task Urge ("Task Urge," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request a demo, communicate with us, or interact with a Task Urge service.

Task Urge provides front-office tools for home-service businesses. A business that uses Task Urge may have its own privacy policy and may be responsible for the information it collects from its customers. This policy describes Task Urge's practices; it does not replace a client business's own notices or obligations.

Depending on how you interact with us and which features are enabled, we may collect the following categories of information:

We ask clients not to configure Task Urge to collect sensitive information unless it is necessary for the service and they have a lawful basis and appropriate notice to do so.

• Directly from you when you complete a form, book a demo, call, text, or email us.
• From a Task Urge client's caller or customer when the client uses a Task Urge-enabled phone, form, message, or workflow.
• Automatically from your device or browser through cookies, pixels, server logs, and similar technologies.
• From service providers and integrations that a client connects or authorizes.
• From publicly available business information when it is used to configure or improve a client's service.

• Provide, configure, support, secure, and improve the website and services.
• Respond to questions, demo requests, support needs, and other communications.
• Receive, route, summarize, and organize customer requests for the participating home-service business.
• Send transactional messages, account notices, requested updates, and, where permitted, marketing communications.
• Measure website performance, understand how the services are used, and troubleshoot technical issues.
• Detect fraud, misuse, security incidents, and violations of agreements.
• Meet legal, regulatory, accounting, and contractual obligations.

When enabled by a Task Urge client, calls may be answered by an AI receptionist and may be recorded, transcribed, summarized, or routed to the business. The content can include details a caller voluntarily provides, such as their name, phone number, address, service need, and appointment preferences.

When you choose to start a Task Urge browser voice demo, you are interacting with an AI and agree that the interaction may be recorded and retained for quality assurance, security, training, and service improvement. The demo is not an emergency line and does not create a service request, appointment, or customer record.

Recording and transcription laws vary by location and call participants. The participating business is responsible for providing any required notice, obtaining consent where required, and setting its Task Urge configuration in accordance with applicable law. Task Urge does not use call content for unrelated advertising.

When messaging is enabled, Task Urge may send or help clients send service-related texts such as confirmations, updates, follow-up messages, and support communications. Message frequency varies and message and data rates may apply.

Recipients may use available opt-out instructions, including replying STOP where applicable. Clients are responsible for their own messaging program disclosures, consent records, A2P registration, and compliance with applicable telemarketing and messaging requirements.

Task Urge does not sell or rent mobile phone numbers or SMS consent information for another company's marketing purposes.

We and our providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand traffic, measure advertising, and protect the service. These technologies can collect online identifiers and information about browsing activity on our website.

Our website may use Google Analytics or Google advertising tools, Meta technologies, and Vercel analytics or hosting tools. Your browser may allow you to limit certain cookies, and the relevant provider may offer separate advertising-preference controls. Disabling some cookies may affect website functionality.

We use vendors that help us deliver and support the service. Depending on the services in use, these providers may include:

• Twilio for telecommunications and messaging.
• Vapi and AI model providers for voice and AI-enabled capabilities.
• Vercel, GitHub, and other cloud or development providers for website hosting, deployment, security, and software operations.
• Google and Meta for analytics, advertising measurement, local-business tools, or communications where configured.
• Zapier and other automation providers for client-authorized workflows.
• Payment, email, calendar, CRM, customer-support, and security providers used to operate the business and services.

Providers may process information only as needed to perform their services, subject to their own agreements and policies. Not every provider receives every type of information.

• To the Task Urge client business that should receive a customer inquiry or service request.
• To service providers and integrations that support the website or services.
• To comply with law, legal process, or lawful government requests.
• To protect the rights, safety, security, and property of Task Urge, its clients, users, or others.
• In connection with a financing, merger, acquisition, reorganization, or sale of all or part of the business.

We retain information for as long as reasonably necessary to provide services, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain security. The period depends on the information involved, client settings, and the applicable service.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system or transmission method is completely secure, so we cannot guarantee absolute security.

Depending on your location and the law that applies, you may have rights to request access to, correction of, deletion of, or information about the personal information we hold about you. You may also have the right to opt out of certain targeted advertising, sale, or sharing as those terms are defined by applicable law.

To make a privacy request, email hello@taskurge.com with "Privacy Request" in the subject line. We may need to verify your identity before responding. We will respond as required by applicable law and may retain limited information where necessary for legitimate business, legal, security, or compliance reasons.

Task Urge is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and address the request.

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date.

For questions about this Privacy Policy or our information practices, contact Task Urge at hello@taskurge.com or visit https://taskurge.com.